Returns & Refunds

Email hello@everygrind.com with your order number and a photo of the damage and we will ship a replacement.

Reach out within 14 days of delivery. There is no form to fill out, no ticket queue, and nothing to send back. A real person reads that inbox, and the organization you supported keeps its earnings either way.

If your order arrives damaged or incorrect, or you are genuinely unhappy with the quality, tell us within 14 days of delivery and we will make it right with a replacement or a refund.

Email hello@everygrind.com with your order number and a short description. There is nothing to send back and no return shipping to arrange.

We cannot take back opened bags without a quality issue, orders placed more than 30 days ago, or a change of mind once your order has been prepared.

Coffee is a perishable food product, so a returned bag cannot be restocked. If something is actually wrong with the coffee, that is a quality issue and we will make it right regardless of the bag being open.

Tell us within 7 days and we will work with you and the carrier to trace it or send a replacement.

Email hello@everygrind.com with your order number. Before you do, it is worth checking with neighbours and around the property, because carriers often leave packages out of sight and most missing orders turn up that way.

No.

The organization keeps its earnings whether or not your order is refunded. That risk sits with us rather than with the team, school, or group you supported, so you never have to weigh a genuine problem against taking money away from them.