Help Center
Help
Answers for supporters with an order, organizers running a fundraiser, and participants sharing a link. Still stuck? Real humans answer at hello@everygrind.com.
Orders & Shipping
Whether your order has shipped, when it should arrive, what shipping costs, and where we ship.
- How can I tell if my order has shipped?
- When will my coffee arrive?
- Why does a fundraiser order take longer than a normal online order?
- How much does shipping cost?
- Do you ship to all 50 states?
- Can I pick my order up instead of having it shipped?
- Can I change my shipping address after ordering?
- How is the coffee packaged for shipping?
Returns & Refunds
Damaged or incorrect orders, refunds, packages that never turned up, and the time limit on each.
- What if my order arrives damaged?
- What is your return policy?
- What cannot be returned?
- Tracking says delivered but nothing arrived. What now?
- Does a refund take money away from the organization I supported?
Running a Fundraiser
For organizers with a fundraiser underway: where to see totals, when payment lands, and how participant credit works.
- Where do we see our fundraiser totals?
- When do we get paid?
- How does credit work when a supporter orders?
- A supporter has a problem with their order. What do I tell them?
For Participants
For anyone selling with a personal link: where to find yours, how to share it, and how orders get credited to you.
- Where do I find my fundraising link?
- How do I share my link?
- Can I see how much I have raised?
- Do my supporters have to live nearby?
Thinking about running a fundraiser and still weighing it up? Read the fundraising FAQ.